Privacy Notice –
X Capital Group Sdn Bhd
At X Capital Group Sdn Bhd, we are committed to safeguarding your personal information in accordance with the laws of Malaysia. This Privacy Notice explains:
What personal data we collect and how we collect it
How we protect and store your personal data
How we use your personal data
The parties with whom we may share your personal data
Your rights to access, update, or limit the use of your personal data
By providing us with your personal data, you consent to its collection, use, and disclosure in accordance with this Privacy Notice.
If you are providing personal information on behalf of a corporation — such as details of directors, shareholders, or officers — you confirm that you have obtained their consent and have informed them of this Privacy Notice. The corporation is deemed to have warranted that such consent has been or will be obtained.
1. Types of Personal Data We Collect
We may collect and process the following personal data from you:
- Name, identity card number/passport number, and date of birth
- Contact information, including address, phone number(s), and email address
- Occupation, income, and source of wealth
- Any other personal data required for the purposes set out in this Notice
2. How We Collect Your Personal Data
Your personal data may be obtained from various sources, including but not limited to:
- When you sign up to purchase our products or services from us or our business partners
- When you register your interest in our products or services with us or our business partners
- From third parties such as employers, joint account holders, guarantors, representatives, corporate customers, or corporate security providers where you are a director, shareholder, officer, or authorised signatory
- When you visit our websites or social media platforms
- Through transactions, enquiries, or communications with us or our business partners
From third-party sources including credit reference agencies, fraud prevention agencies, publicly available records, industry/financial associations, and social networks
3. How We Use Your Personal Data
Your personal data may be used for one or more of the following purposes:
- Establishing and managing our relationship with you, our related companies, service providers, business partners, and vendors
- Assessing your applications for our products and services
- Executing your instructions and providing products/services to you, including processing receipts and payments
- Researching and developing new products and services
- Evaluating and monitoring service performance
- Complying with legal and regulatory requirements, including disclosures, notifications, and record retention
- Audit, compliance, and risk management
- Providing you with information or marketing materials about our products, services, and offers that may interest you
- Allowing third-party cryptocurrency/virtual asset service providers or partners to screen and process relevant transactions
- Allowing subcontractors appointed by our service providers to assist in providing services to you
- Responding to your enquiries and complaints
- Producing anonymised or aggregated data for reporting and statistical purposes
- Conducting anti-money laundering checks and preventing fraud
- Detecting, preventing, and prosecuting crimes
- Any other purpose required or permitted by law, regulation, guideline, or relevant authority
- Any incidental or related purposes in furtherance of the above
We will obtain your consent before using your personal data for purposes not covered in this Privacy Notice or your agreements with us.
4. Disclosure of Your Personal Data
We may share your personal data with the following parties (only where necessary):
- X Capital Group Sdn Bhd’s directors, officers, and dealer’s representatives
- Companies/organisations acting as our agents or professional advisers
- Companies/organisations assisting with transaction fulfilment or value-added services
- Our advisers, including accountants, auditors, lawyers, financial consultants, and other professional advisers
- Our merchants and strategic partners
- Persons you have authorised to act on your behalf
- Persons intending to settle outstanding amounts under facilities granted to you (with prior authorisation)
- Rating agencies or credit reporting agencies
- Parties involved in enforcing or protecting our legal rights
- Third-party service providers, agents, or contractors (in or outside Malaysia) subject to adequate security controls
- Regulatory authorities such as Bank Negara Malaysia, Securities Commission, Bursa Malaysia Securities Berhad, Bursa Malaysia Derivatives Berhad, and other oversight bodies
- Credit Bureau established by Bank Negara Malaysia
- Parties to whom disclosure is required by law, regulation, or court order
- Any other parties we have business dealings with, subject to applicable laws
These parties may, in turn, share your personal data with their affiliates, directors, shareholders, employees, professional advisers, service providers, partners, and regulators on a “need-to-know” basis.
We will not disclose your personal data to third parties except in the above situations or where:
- You have provided consent
- Required or permitted by law or court order
- Necessary to transfer rights/obligations under an agreement
Required to meet obligations to a regulatory authority
5. Security Measures
We consider your personal data an important asset and take its security seriously. We implement up-to-date technical and organisational safeguards to prevent unauthorised access, loss, misuse, or disclosure.
All employees of X Capital Group Sdn Bhd are trained to handle personal data securely and confidentially, with disciplinary action for breaches. We require our agents, service providers, and advisers to comply with these standards.
Training sessions are held regularly to ensure staff remain informed about the latest legislative updates and regulatory guidelines.
6. Data Retention
We will retain your personal data:
- For the duration of your relationship with us
- For as long as necessary to protect our interests and those of our customers
- As required by law
In accordance with our internal policies
7. Your Rights
You may request to access, correct, update, limit, or delete your personal data at any time.
For any enquiries or complaints, please contact:
X Capital Group Sdn Bhd (support@xcapitalglobal.com)
8. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Updated versions will be posted on our website (xcapitalglobal.com) or communicated to you via other suitable means. Continued use of our products/services will signify your acceptance of any changes.